Organizational Assessment Discussion Assignment Paper
Cleveland Clinic Children’s Hospital is a leading provider of pediatric specialty care in the United States and across the globe. It is consistently ranked among the greatest hospitals in the United States, drawing and treating patients from all over the world. As a result of its long history of resourcefulness and innovation, the Cleveland Clinic is today a healthcare organization famous for its contributions to clinical research that have improved quality and efficiency of care.
Part 1: Environmental Assessment
When it comes to the health and well-being of its pediatric patients, Cleveland Clinic Children’s Hospital (CCCH) takes a holistic approach. The facility provides a wide range of services to its patients and their families, from infancy until adolescence. CCCH is dedicated to delivering high-quality care to its kids in a safe and compassionate environment. More than half of CCCH’s income comes from the government programs Medicare and Medicaid. The remainder half comes from private health insurers and cash payments from clients. This organization has typically had sufficient resources from these sources, however study shows that federal health expenditures require more personnel in the reimbursements and invoicing departments. Because of the increasing number of patients insured under the Affordable Care Act, CCCH gives little coverage for costs and services Organizational Assessment Discussion Assignment Paper.
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Swot Analysis
| Strengths | Weakness |
| Continually growing patient base
The most up-to-date technology to improve patient care Research-related funding and personnel are of critical relevance Investing in a local economy Rated highly |
Staff shortages because to the large number of patients
Long wait times Inadequate marketing strategies Low pay Difficulties in retaining employees. Medication errors |
| Opportunities | Threats |
| Maximize work flow for optimal productivity
Solutions for remote clinic screening Increase scope of services Apply for local donations A culture of quality improvement in every department Involvement of the government |
Competition
Market shifts Reimbursement and insurance policy legislative changes Competitors’ better-equipped facilities Restrictions imposed by the state location field. Language barriers Organizational Assessment Discussion Assignment Paper
|
Part 2: Organizational Assessment
This hospital’s primary goal is to make sure all patients get the utmost possible treatment while also training those who work there. In addition, the facility helps its patients establish a healthy lifestyle by encouraging them to engage in physical activity and eat healthily (Wheeler, 2020). This facility is a well-rounded facility that seeks to create a safe and pleasant atmosphere for the patients and caregivers. Being the greatest healthcare provider and workplace are key components of this organization’s vision (Wheeler, 2020). Consequently, they see that their help is required by all of the children who walk through their doors seeking treatments and that their interventions will be what provides them with advancement. Organizational Assessment Discussion Assignment Paper
Employees at Cleveland Clinic Children’s Hospital learn about their corporate values through being made aware of them and encouraged to live them out in everything that they do, including caring for patients. Honesty, integrity, enthusiasm, optimism, cooperation, teamwork, inquiry, and innovation are all values that are valued by the people in this organization.
There are specific goals and targets that have been established for the future of CCCH under its current strategic plan. It is also important to consider any governmental changes in policy, technological developments, and economic shifts that might affect the operations of the healthcare organization (Lahey, & Nelson, 2020).
Balanced Scorecard
| Objectives | Measures | Targets | Initiatives | |
| Financial
|
Exhibit responsibility and competence | Innovative healthcare criteria | Up to 80% | Studying other hospital operations in an effort to improve processes |
| Patients
|
Improve patient satisfaction | Perform patient satisfaction surveys while taking care of patients. | Up to 80% | Establish clear expectations for patients |
| Internal Business Process | Incorporate new skills into the workflow | Reduce the amount of time that clients have to wait | 50 percent improvement in performance | Concentrate on a specific task and the use of collaborative techniques |
| Learning and Development | Hold training sessions for employees | Relevant learning appraisal | Up to 40% | Adopt a strategic approach to training |
Finance, Customer, Internal Business Process, and Learning and Development are the four performance indicators that may be used by any business to bring them closer to success. The balanced scorecard shown above offers an overview of these key performance indicators. These goals are in line with the facility’s strategic plan, which will assist it accomplish its goals. The center’s objectives may be achieved by any measures that are put in place. It is possible for the organization to determine whether the modifications made were effective or not using the different measures specified. Using the targets specified, the organization can see which areas have made progress and how they may lead to even greater success Organizational Assessment Discussion Assignment Paper.
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Part 3: Gap Identification
Gap Identification Table
| Desired State | Current State | Action Steps |
| Reducing the amount of time spent on accounts receivable | Huge debt
The non-receipt of past-due debt payments |
Payments to be collected at each visit
Allow for a variety of payment methods Make a plan for automatic payment |
| An improvement in the general level of patient satisfaction | Staffing shortages
Lack of a recovery plan |
Consult with the patients to learn more about their experience.
Soft-skills education for all employees |
| Productivity improvement | Long wait times
Signing in manually |
Look at new invoicing software options
Concentrate on the needs of patients |
| Organizing training sessions for employees | Inability to achieve goals
Incompetent work |
Incorporate soft-skills education
Enhance the training process in all areas. |
Using the gap analysis above, corporations may see what they have to do to fulfill their mission and targets. It also serves as a bridge between the current condition of the institution and its ideal state. The primary goal of patient happiness is to improve their ratings at the facility. However, the facility is still yet to adopt strategies for dealing with dissatisfied clients. There is a lack of customer service training and the ability to handle unsatisfied patients among the staff members. Unfortunately, these occurrences are caused by undertrained or incompetent personnel. As a result, patients are left disappointed. The guidelines outline the advantages and drawbacks of each category, including:
- The finance category looks at the organization’s financial picture and sees what options it has for keeping up with payments and avoiding default. For the most part, collections are the emphasis of this section. During the collection procedure, clients may feel as though they are being harassed and disturbed Organizational Assessment Discussion Assignment Paper.
- Increased efficiency may be achieved by using an efficient business process within the organization. As a result, patient satisfaction may be improved. There is a monetary cost associated with any upgrades, such as new billing software or changes to the facility’s ambiance, which is a disadvantage.
- The Learning and Development department will be responsible for integrating skills and working effectively in the organization. The worst-case scenario is that the offices will be closed for the whole day in order to accommodate training. Being denied access to a healthcare practitioner for a whole day each week due to a facility closure might have a severe impact on patients.
Part 4: Leadership Recommendation
Issues that may hinder the company’s overall success are shown on the balanced scorecard. In line with the company’s organizational culture and objectives, several suggestions have been made to enhance the organization. The financial component of any company or organization is the first thing that has to be taken care of. Healthcare insurance providers had to deal with a number of challenges before the Affordable Care Act was passed. Youngsters are covered under the Affordable Care Act, but more work has to be done.
A company’s ability to attract and retain qualified employees is a key success factor. Trainers assist employees to get the same level of expertise in order to fulfill their responsibilities. The company benefits from this consistency in training, and its customers are served by competent leadership as a result (CARLUCCI et al., 2021). When it comes to workforce expansion, it’s not enough to just have solid management systems in place. As a way to develop a community that values and expects educational opportunities for everyone, the directors and top management must be involved in the effort.
In order to maintain their relevance, health care executives must examine their employees’ specific skills on a regular basis in light of company policy and reciprocal compatibility. Standards, regulations, technology, consumer preferences, healthcare advancements, and shifts in the external atmosphere will all have an impact on the leadership skills needed to succeed. Self-evaluation is a critical step in the process of looking for potential differences. An action plan to fill in gaps needs to be drawn up as an immediate next step.
When it comes to keeping an organization functioning smoothly and to the required standards, frequent and updated training for all employees has been shown to be the most effective method. Educating and educating the CCCH personnel on how to appropriately implement new techniques and adapt existing ones as they become available would go a long way toward achieving this goal (Wheeler, 2020). Providing paid training would help to keep employees in the loop and provide them the opportunity to exercise their skills as a result of these enhancements.
CCCH must also make every effort to live according to its mission, vision, and core principles. This can only be accomplished if each individual can clearly state their mission and goals, as well as how they plan to uphold them when hiring new employees (Aufegger et al., 2020). Additionally, this will guarantee that every trained staff member understands and adheres to a simple rule: the patient comes first Organizational Assessment Discussion Assignment Paper.
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Part 5: Leadership Implications
It is imperative that organizational executives at the Cleveland Clinic Children’s Hospital implement the above-mentioned suggestions to bridge gaps in the facility’s organizational structure (Alabi et al., 2020). These alterations will need to be strict since if a colleague fails to live up to standards after being offered a second opportunity to modify their practices, it is important that corporate executives decide whether or not to fire that individual as a result of his or her performance.
Leadership in the company must remain steadfast in adhering to the company’s stated goals and guiding values, while also holding one another responsible and ensuring that all employees conduct themselves competently (Alabi et al., 2020). Those in leadership positions will be held accountable for implementing changes, making certain they are followed up on, listening to, and empowering their staff to do the same, all in the name of providing better patient outcomes.
References
Alabi, M., Aufegger, L., Darzi, A., & Bicknell, C. (2020). 165 Sharing leadership: Current attitudes, barriers and needs of clinical and non-clinical managers in UK’s integrated care system. Abstracts. https://doi.org/10.1136/leader-2020-fmlm.165
Aufegger, L., Soane, E., Darzi, A., & Bicknell, C. (2020). Shared leadership in tertiary care: Design of a simulation for patient safety decision-making in healthcare management teams. BMJ Simulation and Technology Enhanced Learning, bmjstel-2020-000627. https://doi.org/10.1136/bmjstel-2020-000627 Organizational Assessment Discussion Assignment Paper
CARLUCCI, D., MURA, M., & SCHIUMA, G. (2021). Fostering employees’ innovative work behaviour in healthcare organisations. Managing Knowledge, Absorptive Capacity and Innovation, 185-212. https://doi.org/10.1142/9781800610316_0007
Lahey, T., & Nelson, W. (2020). A dashboard to improve the alignment of healthcare organization decisionmaking to core values and mission statement. Cambridge Quarterly of Healthcare Ethics : Cq : The International Journal of Healthcare Ethics
Committees, 29(1), 156–162. https://doi.org/10.1017/S0963180119000884
Wheeler, T. (2020). Cleveland Clinic Children’s Ranked Among the Nation’s Best Children’s Hospitals by U.S. News & World Report. https://newsroom.clevelandclinic.org/2020/06/16/cleveland-clinic-childrens-ranked-
among-the-nations-best-childrens-hospitals-by-u-s-news-world-report-4/Organizational Assessment Discussion Assignment Paper