Health Organization Case Study Paper
One of the health care organizations that spans several states with the United States is United Health Care Services, Inc. (or United Healthcare). This Minnesota based health care organization provides health insurance plans specially developed to address the needs of both employers and employees in the United States, including Medicare plans, Medicaid plans, medical plans, life insurance plans, and accident insurance plans. Also, this health care organization provides dental, vision, disability, and other types of insurance plans for individuals and their families. The organization distributes its insurance plans through brokers, health insurance consultants and agents, and through online resources. The majority of programs are provided through direct contact with health care providers, including physicians, health care professionals, hospitals, and other health care facilities. Analysis of the organization and its comparison with Singapore Airlines shows that United Healthcare is well prepared to address the health care needs of American citizens in the next decade. Health Organization Case Study Paper
Assessment of the readiness of United Healthcare in addressing the health care needs of American citizens in the next decade
The health care organization like United Healthcare is focused on using the proper strategies to address the needs of Americans in the next decade. Currently, United Healthcare serves millions of people of different age groups. The organization’s mission is “to help people live healthier lives and make the health system work better for everyone” (United Healthcare, Official Website, 2018). The organization is interested in implementing new technologies to improve the quality of services. Each member of the organization is highly motivated to maintain the system that delivers top quality care and addresses the needs of people. United Healthcare collaborates with health care providers in order to foster improvements in patient care. The major goal of this organization is to work jointly with other stakeholders to create “a more sustainable health care system: one that works better for everyone” (United Healthcare, Official Website, 2018). As mentioned by Reinhardt (2018), the organization is aimed at ongoing expansion of its business operations (p. 1). Health Organization Case Study Paper
Strategic Plan
The strategic plan of the health care organization addresses the issues that pertain to network growth, nurse staffing, resource management, and patient satisfaction. Currently, United Healthcare is focused on ongoing network growth because new offices are opened across the country. Due to partnerships with health care providers, United Healthcare contributes to the growth of the health care system through promotion of quality improvement programs (Blumenthal, 2017). Although there are certain challenges in maintaining successful provider-insurer partnerships, United Healthcare uses the proper strategic approaches to develop “a culture of trust, collaboration, and value orientation” (Blumenthal, 2017). The health care organization has experience in managing health services; therefore, the issues like nurse staffing, resource management and patient satisfaction will be resolved effectively in the nearest future. Health Organization Case Study Paper According to the official website, “Quality has always been a primary focus of United Healthcare” (United Healthcare, 2018). In order to improve quality, the organization utilizes the Net Promoter System which allows addressing the needs of customers, identifying insights, taking the proper action and assessing performance (United Healthcare, 2018). Currently, United Healthcare collaborates with over 1 million physicians and health care specialists, and about 6, 000 hospitals and other health care facilities at the national level (United Healthcare, 2018). The network growth is supported by the organization’s marketing strategies and corporate culture. Selection of products is based on assessment of the needs and preferences of customers. Thus, United Healthcare has built a culture that reflects shared values of employees and fosters positive attitudes among employees at all organizational levels. United Healthcare is included in the list of the most successful companies in the United States that motivate and inspire employees to perform their duties and responsibilities. The health insurance provider employs over 4.500 employee, providing an average employee salary of $67,856 (Dill, 2015).
Comparison of United Healthcare and Singapore Airlines
Both United Healthcare and Singapore Airlines are focused on quality improvement; therefore, the key strategies selected by these organizations are aimed at introduction of new initiatives to meet the needs of customers. United Healthcare and Singapore Airlines are represented as leaders in their industries. These organizations established standards in their business operations to deal with competition. Both organizations are successful in addressing the cultural issues that may influence the practices like network growth, nurse staffing, resource management, and patient satisfaction. Due to the use of teamwork which can be characterized as proactive and strategic, United Healthcare and Singapore Airlines can easily resolve personal issues, providing stable and culturally responsive working environment. Their team members are aimed at finding innovative and flexible solutions to the emergent problems, which ensure positive results for business growth. Special attention is paid to employee engagement in various business activities and provision of the proper resources to increase productivity and improve services. The key values of United Healthcare are Integrity, Compassion, Relationships, Innovation & Performance. The organization provides massive opportunities for employee professional development through employee training practices and performance assessment. Health Organization Case Study Paper
Singapore Airlines pursues the same goals to maintain a competitive advantage in the market. This organization uses comprehensive recruitment and training programs that address all aspects of service delivery, including “training related to terminology, amenities and food preparation, training for emergency preparedness and response to every potential scenario encountered in the air and on the ground” (NRS-451V Singapore Airlines Case Study, n.d.). These facts means that both organizations are interested in ensuring continued employee development through the use of the comprehensive workforce programs.
However, there are certain differences between United Healthcare and Singapore Airlines in terms of their change management practices. The health care organization relies on ongoing mergers and acquisitions in order to effectively navigate changing industry dynamics. United Healthcare has already been involved in mergers to foster organization growth. This approach allows driving the implementation of best practices through partnerships with health care providers. Singapore Airlines is interested in expansion, but it needs much time to initiate its expansion programs because of the problems faced by the company in today’s competitive environment. According to researcher, “In order for Singapore Airlines to stay ahead of their competitors they would need to evaluate their position against industry leaders and determine if changes would be needed to stay competitive, particularly with respect to customer service and customer satisfaction (NRS-451V Singapore Airlines Case Study). Besides, United Healthcare and Singapore Airlines have different approaches to managing diversity in the workplace. United Healthcare supports expansion of training and diversity programs, while Singapore Airlines “greatly narrowed the pool of applicants and kept many, well-qualified and experienced candidates from positions that would create diversity among the largely homogeneous workforce and place the organization in a better position to serve populations whose ethnic origins were not of Asian descent” ((NRS-451V Singapore Airlines Case Study). Health Organization Case Study Paper
Conclusion
Thus, it is necessary to conclude that the selected health care organization, namely United Healthcare, is successful in the market due to the use of effective strategic approaches that provide opportunities for ongoing network growth, effective resource management, and quality improvement to increase patient satisfaction. United Healthcare is ready to address the health care needs of American citizens in the next decade. Comparing United Healthcare with Singapore Airlines, it is possible to identify certain differences between these organizations. Analysis of these organizations show that United Healthcare is better prepared to address the needs of American citizens in the next decade than Singapore Airlines. Singapore Airlines needs to deal with the problems associated with diverse market demands and become more innovative without losing sight of customer service quality.Health Organization Case Study Paper