Journal of Healthcare Management Discussion Paper
In the field of healthcare, patient satisfaction is critical since it serves as a key indicator of quality and performance. Various forms can be used in portraying outcome measures and data collection for unplanned readmission rates at two separate hospitals. However, I am going to concentrate on patient satisfaction. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a widely used tool for assessing patient satisfaction (Mazurenko et al., 2017). As a result, I will gather data using the HCAHPS since several unforeseen readmission rates lead to dissatisfied patients. Patients have been reported to return out-of-the-blue due to a lack of adequate discharge education and information, resulting in a surge in unplanned hospital readmissions Journal of Healthcare Management Discussion Paper.
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The methodology used to collect the data would be the information I would incorporate in the data. This will be a longitudinal study of patients who were provided care at two distinct facilities and undertook and submitted the HCAHPS survey. Low inpatient mortality rate, greater commitment to practice protocols, decreased healthcare costs, an enhanced state of health during discharge, decreased readmissions, and a decreased likelihood of malpractice complaints have all been linked to increased patient satisfaction (Chen et al., 2018). Although the HCAHPS survey has shortcomings, it also offers useful information on facets of organizational success (Jung et al., 2018). This, in particular, will aid in the enhancement of patient satisfaction and care quality Journal of Healthcare Management Discussion Paper.
References
Berkowitz, B. (2016). The patient experience and patient satisfaction: measurement of a complex dynamic. Online J Issues Nurs, 21(1). http://ojin.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Vol-21-2016/No1-Jan-2016/The-Patient-Experience-and-Patient-Satisfaction.html
Mazurenko, O., Collum, T., Ferdinand, A., & Menachemi, N. (2017). Predictors of hospital patient satisfaction as measured by HCAHPS. Journal of Healthcare Management, 62(4), 272-283. https://doi.org/10.1097/jhm-d-15-00050
You are going to present data that has been collected to your administrative group. The focus is on outcome measures and the data collected is unplanned readmission rates at two different hospitals. What format would you choose to display your data and why? What information would you include with the data Journal of Healthcare Management Discussion Paper